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Answered Question - Disney Parks Moms Panel

  • There are a number of sites stating the All Disney Parks are eliminating the Guest Assistance Card as of 10/9/13. Is this true? If so, why? And will there be accommodations for guests with disabilities? My daughter is autistic & uses a wheelchair
  • - Asked by Sarah from Georgia on 9/19/2013
  • Hi Sarah! No need to worry! Disney has always been, and continues to be, very committed to accommodating guests with disabilities. Disney will be replacing the Guest Assistance Card on October 9 with a new Disability Access Service Card, which will accommodate guests who aren't able to wait in a conventional queue due to a disability. As more and more guests request accommodations, Disney found it necessary to revamp the program in order to provide a more consistent experience for all park guests while continuing to assist those guests who have special needs. The new Disability Access Service Card will give guests with disabilities a return time for attractions they wish to experience. While the new card will work a little differently than the Guest Assistance Card, your daughter and others whose disabilities prevent them from waiting in the regular line will still be accommodated. 

    I hope this information puts your mind at ease. Come visit us again at the Moms Panel if you have more questions! We're always happy to help!
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Panelists have received/will receive a Walt Disney World® Resort or Disneyland® Resort vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.