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Answered Question - Disney Parks Moms Panel

  • Hi Allison, I'm traveling in March with some friends, one of whom is on extra oxygen at all times due to a chronic lung condition. How do we go about getting him a Disability Assistance Pass for him? Does he need a dr's note or the like? thanks!
  • - Asked by Shannon from Georgia on 1/23/2014
  • Hi Shannon ~

    You are a sweet friend for thinking ahead for your friend! To obtain a Disability Service Access Card (DAS), he'll need to go to Guest Relations at the first theme park you visit during your trip.  They'll ask him some questions so they can best accommodate his specific needs.  He will not be required to bring any type of medical documentation or a letter from his doctor. They will take his photo for the card so he should be prepared for it to take a few minutes. Cast Members (CMs) will go over all of the terms and conditions of the DAS with him and have him sign the card.

    Once he obtains a DAS, he can go to an attraction and see a CM at the entrance to get a return time to enter the Fastpass+ (FP+) or other alternate entrance if necessary. The CM will fill in the information on the DAS indicating his return time. They determine the return time by looking at the current wait time and subtracting 10 minutes. He will not need to be present to get a return time for attractions but he must be present when entering the queue and boarding the attraction. Once he reaches the return time on the DAS, he can go to the attraction anytime afterwards - there is no pressure to make it back within a certain time frame.

    Guests can only obtain a return time for one attraction at a time but can get another DAS return time as soon as they've finish one. If available, FP and FastPass+ can be used in addition to the DAS. We use the wait time to take a break, see a show or do an attraction with a shorter wait time.

    Here is a list of Frequently Asked Questions about the DAS.

    I'm limited in space but please feel free to visit again with any other questions. It is my pleasure to assist you!

    Wishing you minnie magical memories :-) Allison V.
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Panelists have received/will receive a Walt Disney World® Resort or Disneyland® Resort vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.