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Answered Question - Disney Parks Moms Panel

  • Can someone explain the new GAC card.Our son cannot walk or stand for long periods of time.It sounds like they give you a time to return now.This will make it more difficult to limit walking.He fears a wheelchair due to the attn or looks he may receive.TY
  • - Asked by Diana from New Jersey on 1/22/2014
  • Hi Diane ~

    I have a son with several types of special needs and we've visited since the new Disability Service Access Card (DAS) has been in place. It is different than the Guest Assistance Card.

    Go to Guest Relations at the first theme park you visit to request a DAS . They'll ask you some questions about your son so they can best accommodate his specific needs. Your son will need to be present to obtain the DAS to have his photo taken for the card so be prepared for it to take a few minutes. Cast Members (CMs) will go over all of the terms and conditions of the DAS and have you sign the card.

    Once you obtain a DAS, you can go to an attraction and see a CM at the entrance to get a return time to enter the Fastpass+ (FP+) or other alternate entrance if necessary. The CM will fill in the information on the DAS indicating your return time. They determine the return time by looking at the current wait time and subtracting 10 minutes. Your son will not need to be present to get a return time for attractions but he must be present when entering the queue and when you board the attraction. The DAS differs from a FP in that there is no specific return time and no pressure to make it back within a certain time frame.

    You can only obtain a return time for one attraction at a time but you can get another DAS return time as soon as you've finish one. If available, FP and FastPass+ can be used in addition to the DAS so that will also help.

    We use the wait time to eat, see a show or do an attraction with a shorter wait time.

    Here is a list of Frequently Asked Questions about the DAS.

    I'm limited in space but please feel free to visit again with any other questions. It is my pleasure to assist you!

    Wishing you minnie magical memories :-) Allison V.
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Panelists have received/will receive a Walt Disney World® Resort or Disneyland® Resort vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.