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Answered Question - Disney Parks Moms Panel

  • We're going to Disney soon with my mobility limited Grandma for the first time since the changes were implemented. For rides with seperate vehicles for those in wheelchairs/ECV's, such as Small World, are we able to go through the alternate line as before?
  • - Asked by Melissa from Florida on 12/2/2013
  • Howdy Melissa and thanks so much for your question.

    I confirmed with a Cast Member that with the implementation of the Disability Access Service Card, all Guests go through the regular queuing area as the lanes have been widen to accommodate wheelchairs and ECVs.

    Please confirm this with the Cast Members when you arrive at the attractions, but based on information provided, your Grandmother will only need to go through a different line if she has a FastPass for the attraction.
    I know you may have other questions regarding access for your Grandmother.  Disney has provided Guests with several options for information gathering.  If you need additional information or need to speak with a Cast Member you can do so by emailing or by calling (407) 560-2547.  You can also visit Disability Access Service Card Fact Sheet or Services for Guests with Mobility Disabilities.

    Thanks so much for your question and please let me know if you need any further information as you plan your vacation.

    Have a magical day!!

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Panelists have received/will receive a Walt Disney World® Resort or Disneyland® Resort vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.