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Answered Question - Disney Parks Moms Panel

  • My family are all coming to disney on January. My son has autism so he will have to get a DAS card and a stroller as a wheelchair card. How does the DAS work if a ride doesn't have a fastpass kiosk.
  • - Asked by Heidi from Maine on 11/16/2013
  • Hi Heidi ~

    January will be here before you know it and I'm glad to see you're planning ahead.

    First visit Guest Relations at the first theme park you visit during your trip to request a Disability Access Service (DAS) Card . They will ask you some questions about your son so they can best accommodate his specific needs. Your son will need to be present to obtain the DAS to have his photo taken for the card so be prepared for it to take a few minutes. Cast Members (CMs) will go over all of the terms and conditions of the DAS.

    Once you obtain a DAS, you can go to an attraction and see a CM at the entrance to get a return time to enter the FASTPASS (FP) or other alternate entrance if necessary. Your son will be able to enter through the wheelchair accessible queues.  Some attractions offer alternate entrances that aren't always marked but Cast Members will direct you.

    The CM will fill in the information on the DAS indicating your return time. Your son will not need to be present to get a return time for attractions but he must be present when entering the queue and when you board the attraction. The DAS differs from a FP in that there is no specific return time and no pressure to make it back within a certain time frame.

    You can only obtain a return time for one attraction at a time but you can get another DAS return time as soon as you've finish one. FP and FastPass+ can be used in addition to the DAS so that will help as well.

    Please keep in mind that there may be some changes along the way for the new DAS system before your trip. If you need assistance at anytime in the parks, feel free to ask any CMs. You can always stop back by Guest Relations with any questions.

    Wishing you minnie magical memories :-) Allison
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Panelists have received/will receive a Walt Disney World® Resort or Disneyland® Resort vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.