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Answered Question - Disney Parks Moms Panel

  • I am a single grandmother, handicapped, with custody of grandchild (7 yrs old). When we traveled to Disney (just the two of us) the GAC worked, how will this new pass accommodate us?
  • - Asked by Jacalyn from Michigan on 10/7/2013
  • Hi Jacalyn!

    With the new system, Guests in wheelchairs or ECVs who are able to wait in standard queues where available, will not need a Disability Access Service (DAS) Card. If there are queues that require Guests in wheelchairs or ECVs to enter through alternate queues, you can see a Cast Member (CM) at that attraction for assistance. They will give you a return time to come back to the attraction based on the current wait time.

    If you are unable to wait in a regular queue for other reasons, you should go to Guest Relations to obtain a DAS. Once you obtain a DAS, you can go to an attraction and see a CM at the entrance to get a return time to enter the FASTPASS (FP) or other alternate entrance if necessary.  The DAS differs from a FP in that there is no window return time so there is no pressure to make it back to that attraction within a certain time frame.

    You can only obtain a return time for one attraction at a time but you can go and get another DAS return time for a different attraction as soon as you've finished.  FP and FastPass+ can be used in addition to the DAS. Please keep in mind that there may be some changes along the way for the new DAS system.

    Here is a list of Frequently Asked Questions about the DAS that you may find helpful.

    Please feel free to visit us with all of your questions.  We're hEAR to help!
    Wishing you minnie magical memories :-) Allison V.
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Panelists have received/will receive a Walt Disney World® Resort or Disneyland® Resort vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.