Disney Parks Moms Panel
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Answered Question - Disney Parks Moms Panel

  • If I have REALLY BAD service at the Luau, can I ask that my server NOT be given the automatically applied 18% tip?
  • - Asked by Maggie from Georgia on 1/7/2008
  • Hi Maggie,
    You certainly have every right to speak with a manager and ask to have the tip NOT given to your server.  I actually can tell you a story about a recent visit to Walt Disney World  when I was on the dining plan and ate at one of my favorite restaurants Coral Reef, located in Epcot at The Living Seas.  On this particular night I had received very bad service (maybe my waitress was having a bad day!) but anyways, I had a big problem knowing that she could act like this still knowing no matter how she treated us, she would still receive a quite large tip.  I spoke to the manager and he thanked me for letting him know and said she would definitely not receive her tip and that he would speak with her.  I did also tell him that this was my first (and hopefully only) complaint I have made in one of Disney's restaurants and that I have always had exceptional service.
    So long story short, I think management is happy to hear when someone is not happy as they thrive on the best possible customer service.
    Have a wonderful eating experience!
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Panelists have received/will receive a Walt Disney World® Resort or Disneyland® Resort vacation for panelist and up to three family members and/or park tickets for their participation on the Disney Parks Moms Panel. The views expressed in the Panel are those of the panelists, who are independent contractors. These views are not intended to reflect the opinions of Disney Destinations, its affiliates, its management, its agents or its employees and have not been reviewed or approved by Disney Destinations prior to posting.