Mom And Son Giraffe
  • On Feb 13, 2014
    Megen from IN Asked

    My 9-yr. old son was recently diagnosed with Type 1 Juvenile Diabetes. To avoid longer lines, your panel had suggested we pick up a GAC at Guest Relations to avoid longer ride lines. But we have a party of 7. How will that work for the rest of us?

    Hi Maegen ~

    The Guest Assistance Card (GAC) has been replaced with the Disability Access Service Card (DAS). If your son is unable to wait in a regular queue, you can request a DAS at Guest Relations at the first theme park you visit during your trip. Cast Members (CMs) will ask you some questions regarding your son so they can best accommodate his specific needs. They will take his photo for the DAS, go over the terms and conditions and have you sign the card. Typically, CMs are allowed to approve the card for the Guest requiring the DAS and up to 5 additional Guests for a total of 6. For a party over 6, you can request to speak with a manager to get approval for more Guests if the CM assisting you is not authorized to approve it.

    Once a Guest obtains a DAS, they can go to an attraction and see a CM at the entrance to get a return time to enter the FastPass+ (FP+) or other alternate entrance if necessary. The CM will fill in the information on the DAS indicating the return time which is determined by taking the current wait time and subtracting 10 minutes. The Guest with the DAS will not need to be present to get a return time for attractions but must be present when entering the queue and boarding the attraction. Once the return time on the DAS is reached, the Guest with the DAS and their party can go to the attraction anytime afterwards - there is no pressure to make it back within a certain time frame.

    Guests can only obtain a return time for one attraction at a time but can get another DAS return time as soon as they've finish one. If available, FP+ can be used in addition to the DAS.

    Here is a list of Frequently Asked Questions about the DAS.

    Please feel free to visit with any other questions. It is a pleasure to assist you!

    Wishing you minnie magical memories :-) Allison V.
thumbnail image for Allison

Meet the Panelist: Allison, Georgia

I'm a Disney-fanatic! I made my first trip to Disney World the year it opened and have grown up crazy for all things Disney. As the Mom of a son with Cerebral Palsy, I love providing recommendations for families traveling with a special needs member. Learn More About Allison

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