disabled girl with Cinderella
  • On Apr 30, 2019
    Sonya from IL Asked

    My 8 year old daughter has autism and one glitch we have encountered is that some cast members aren’t familiar with the DAS system and we’ve had to take some time to explain it to them. Does Disney incorporate DAS education into the training?

    Hi, Sonya!  Thanks for bringing your question to the Disney Parks Moms Panel.

    Like you, I am also the parent of a child with autism.  One of the reasons why my family returns to the Walt Disney World Resort year after year is that they are so wonderful about accommodating my son's special needs.  The Walt Disney World Resort's Services for Guests with Disabilities truly make the magic accessible to everyone.
    We always utilize Disability Access Service for my son when we visit the Walt Disney World Resort.  In my personal experience, the Cast Members I have encountered when using Disability Access Service for my son have all been very knowledgable.

    Whenever we have visited Guest Relations with my son to discuss his needs, the Cast Members there have always been kind, compassionate, and very well-versed in their knowledge of Disability Access Service.  Now that Disability Access Service is connected with your My Disney Experience account and MagicBands are used for attraction return times, I feel the whole process of utilizing Disability Access Service goes much more smoothly.  All the Cast Members who have helped us to obtain and redeem attraction return times have seemed to have a firm grasp of how Disability Access Service works.

    I see that you will be arriving in September for your next trip to the Walt Disney World Resort.  You have chosen a wonderful time to visit!  Be sure to check out some of my favorite events like the Epcot International Food & Wine Festival and Mickey's Not-So-Scary Halloween Party.  Also, you will be arriving right after the highly anticipated opening of Star Wars: Galaxy's Edge; how exciting! There is so much happening at the Walt Disney World Resort this year.  I'm sure you will agree that now more than ever, it's the perfect time to visit!

    See ya real soon!
    Samantha
thumbnail image for Samantha

Meet the Panelist: Samantha, Pennsylvania

Hello! I'm Samantha, a wife and mom of two from Pittsburgh, Pennsylvania.  There is nothing I love more than making magical vacation memories with my family, and Walt Disney World Resort is our home away from home.  For years, I have helped my friends and family plan their Walt Disney World Resort vacations, and now I have the opportunity to help even more people as a Disney Parks Moms Panelist.  I cannot wait to help you plan the vacation of your dreams! Learn More About Samantha

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