Mom And Son Giraffe
  • On Feb 26, 2008
    Sara from AR Asked

    I have a vacation package for our first trip in October. We'll be staying at the Polynesian. How do I go about requesting an updated room in that resort -- or a room away from the pool? We already have our reservations. We may also need a refrigerator.

    Hi Sara,

    This falls under the category of "special requests" and any of these special requests will require you to call Walt Disney World Resort and talk to a Disney Reservation Agent directly at (407)WDW-MAGIC (939-6244).  I have done this many times as my daughter suffers from severe asthma and has medicine which requires I have it refrigerated.  I call and make my special requests and have never had a problem...they are all very helpful and accommodating.  There are certain requests (such as rooms away from elevators, close to main pools, ground floor, etc..) which will be noted but not necessarily guaranteed as they may be based on availability.  I hope this helps and that you have a fantastic trip!

    Best wishes,
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Meet the Panelist: Brigitta, British Columbia

I am a Canadian citizen working in the tourism industry. My Disney World experiences started with my family when I was just a little girl. I have continued this tradition with my daughter who has been there now more than 15 times. Learn More About Brigitta

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