Disabled person on Kilimanjaro Safari
  • On Jan 22, 2020
    Cassie from TX Asked

    For our upcoming trip, we plan to rent a wheelchair for my mother who has mobility issues. She will ride only the rides for all heights. What should we know before we hit the parks? Can we take her wheelchair into the lines so she doesn’t have to stand?

    Welcome to the Disney Parks Moms Panel, Cassie! I am so happy that you stopped by. 

    I recently visited the Walt Disney World Resort with a member of my family who has mobility issues and used an ECV for the majority of our trip. I am happy to tell you that every queue that we encountered was wheelchair accessible. There were certain attractions, such as The Haunted Mansion, where we had to utilize a separate entrance, and other attractions where the Cast Members had us use a courtesy wheelchair as opposed to our own, but the Cast Member at the entrance of the ride will be able to direct you. 

    While some of the attractions will allow your mother to stay in her wheelchair for the ride itself, she will need to transfer to a ride vehicle for many. Here is a list of attractions, specifying on which rides she will be able to remain in her wheelchair and which ones she will need to transfer for. Even if she must transfer to the ride vehicle, she can generally bring the wheelchair right up to the loading ramp, or very close to it.

    One of the biggest things that helped our party in navigating the parks with someone with mobility issues was a flexible schedule. We included a lot of downtime in our day, including time back at the hotel for a mid-day break. Since we stayed at a Walt Disney World Resort hotel, transportation to and from our resort was very simple with an ECV. 

    Cassie, you mentioned renting a wheelchair. The Walt Disney World Resort offers daily and length of stay wheelchair and ECV rentals; however, these rentals must stay in the park. Parking lot attendants do have a courtesy wheelchair that is provided to get you from the parking lot to the wheelchair rental location. If you would like your mother to have a wheelchair outside of the park as well, I would recommend renting through a third party company. Scooterbug is the Disney Featured Provider and is the only company that can drop off and pick up wheelchairs and ECVs from bell services at a Walt Disney World Resort Hotel. 

    I hope that this helped, Cassie and please come back to the Disney Parks Moms Panel if we can help as you plan your magical family getaway. We hope to see you real soon!

    Sarah B. 
thumbnail image for Sarah

Meet the Panelist: Sarah, Georgia

Hi There! I’m Sarah from Atlanta, GA. Together, my Disney-loving husband and I have two amazing kids and love nothing more than running away to the Walt Disney World Resort every chance that we get. When we are not wandering around the resorts, we love to indulge our sweet tooth with all the snacks we can find. I am passionate about making sure the magic reaches kids of all ages, from the smallest to the biggest, because we are all kids at Walt Disney World! Learn More About Sarah

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