Mom and Dad planning vacation
  • On Jan 21, 2020
    Lisa from AL Asked

    I am trying to schedule another Disney World vacation without my grandchildren. My Disney Experience will not allow me to remove my grandchildren. Help, please.

    Hi there, Lisa! Welcome to the Disney Parks Moms Panel. It sounds like you have a magical vacation in the works!

    The Walt Disney World website has directions for removing a guest from your Family & Friends list. This is a straightforward process if you are removing an adult who manages their own My Disney Experience account. However, things get trickier when you try to remove a guest who is a child, as in your case. I suggest first trying the following instructions:
    *View your Family & Friends list in My Disney Experience
    *Locate the person that you wish to delete on the list and press the "Edit" button. 
    *You will see a page with details about the person that you wish to delete. Press the "Delete" button. 
    *A pop-up message will appear and ask you to confirm that you wish to permanently delete the person. Press the "Delete" button.

    A friend of mine traveled with her daughter's chorus group and was unsuccessful at removing the names of the other students from her Family & Friends list after the trip. According to the website, you cannot delete Guests on your Family & Friends list who have active entitlements—such as Disney Dining Plans or MagicBands. Even if you try deactivating these items, the names may remain. In your situation, the easiest thing to do may be to call the Internet Help Desk for assistance. They can be reached seven days a week, starting at 7:00 AM EST at (407) 939-4357. 

    Best of luck, Lisa! If there's anything else you need, remember we're all ears!

    Eean 
thumbnail image for Eean

Meet the Panelist: Eean, Pennsylvania

Hi, I'm Eean from Pennsylvania!  I may have an unusual name, but my passion for Disney is not unique.  It’s amazing how many people you can find who love talking about, "The Most Magical Place On Earth!"  I'm that mom who always has her ears perked at PTO meetings, in the grocery store aisle, or at middle school basketball games waiting for an opportunity to give someone a planning tip to help make their vacation even more magical.

 

Learn More About Eean

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