Family With Medals
  • On Sep 20, 2013
    Constance from MD Asked

    is it true that Disney has or is planning to discontinue the assisted Access Pass policy in it's parks? When will it change if it hasn't already?

    Hi Constance, 

    Both Walt Disney World and Disneyland will be replacing the Guest Assistance Card with the new Disability Access Service Card on October 9th. Due to the increasing volume of requests that Disney receives for special access to their attractions, they are changing the process so that it creates a more consistent experience for all Guests while providing accommodations for Guests with disabilities. This new Disability Access Service Card will offer Guests a return time for an attraction which is based on the current wait time.

    Rest assured that Disney has an unwavering commitment to making their experiences accessible to all Guests and that will not change. This new system will still accommodate Guests who are unable to wait in a conventional queue due to a disability.

    You will want to contact Guest Relations upon arrival to discuss your assistance needs.

    Wishing you a wonderful vacation,

    Kaylene


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Meet the Panelist: Kaylene, Massachusetts

I'm a blessed Mom of five fabulous kids, a Disney Vacation Club member, and an Annual Passholder. I've stayed in every Disney Resort on property, and I've traveled to Walt Disney World Resort with infants, toddlers, tweens, teens, grandparents, and on countless multi-generational family vacations! Learn More About Kaylene

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