Pandora Family Floating Mountains
  • On Dec 11, 2017
    Gonzalo from FL Asked

    Hello, I am traveling to Disney in the next two weeks, I ordered my tickets online and have received them through mail. Instead of tickets they were green exchange certificate cards. What do i do now?

    Greetings, Gonzalo, welcome back to the Disney Parks Moms Panel!

    To begin your planning for your Walt Disney World Resort visit during the Holidays, you will need to Log In to your Disney account and proceed to associate your Exchange Certificates via Linking Reservations and Purchases. During this process, you will be asked to input the identification number on the back of each Exchange Certificate card. Once this has been completed, you may begin your FastPass+ selections 30-days before your scheduled visit, or 60-days before your Disney Resort hotel check-in date. For any questions or further assistance please contact (407) 939-7765.

    Upon your arrival at any Walt Disney World Resort Theme Park Ticket Window, please present your Exchange Certificates, along with the listed identification to receive your Theme Park Admission Cards. As well, if you have active MagicBands, the Cast Member will link those Theme Park Admission Cards to the MagicBands. I recommend keeping the actual Theme Park Admission Cards in a safe spot on you, in the event of any difficulty.

    Now, is the perfect time to check for any last-minute Disney Dining Reservations at highly sought-after venues, from those who may have cancelled, using My Disney Experience mobile app.

    Happy Disney Holidays!

thumbnail image for Jacqueline

Meet the Panelist: Jacqueline, Ontario

Hello there, I'm Jacqueline from Ontario! I am passionate about Walt Disney World Resort. Each of our Disney Parks vacations have been unique and memorable, bonding our family in ways like no other vacation. Disney vacations quickly became an annual tradition, and we always look forward to our next Disney Parks and Disney Cruise Line vacation! I would be so happy and honored to help you plan your magical Walt Disney World Resort vacation.

Learn More About Jacqueline

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