large family coming out of Cinderella Castle
  • On Nov 15, 2017
    Christie from TX Asked

    Are tickets refundable? I’m trying to plan, however my grandpa is sick and my mom might not be able to come last minute, but i want to purchase the tickets so I can plan fast passes, etc. thank you

    Hello Christie!

    Welcome to the Disney Parks Moms Panel with a very good question. I am so sorry to hear about your grandfather’s health condition. I am sending pixie dust your way so that he recovers and your mother is able to join you on your vacation.

    I totally understand your concerns about planning ahead and making FastPass+ selections. All tickets and other options are nonrefundable, but you can reassign purchased tickets to another Guest before they are used. If you purchase tickets for your mom now, you can still reassign them to someone else in case she is not able to make the trip. You can even reassign them to yourself and use them during another visit, and you can easily do so by signing in to your My Disney Experience account. However, please note that if you purchase your tickets now, the first use must be on or before December 31, 2018, so keep that in mind as you plan.

    Thank you for bringing your question to the Disney Parks Moms Panel, Christie. I am wishing upon a star for a speedy recovery for your grandfather.

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana, and I'm a university professor and certified translator from beautiful Brazil. I am happily married to my best friend, and we have a lovely girl who is an aspiring Jedi knight, and loves the Disney Princesses. When I am not busy with work or family, you can catch me reading, playing and listening to music, or planning our next vacation - the Walt Disney World Resort is our top destination. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories. Learn More About Thiana

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