A Ride in the Teacups
  • On Jul 13, 2019
    Heidi from AB Asked

    My tickets don’t show up in the app

    Hi there, Heidi!

    Thanks so much for stopping by the Disney Parks Moms Panel with your question. Your trip to the Happiest Place on Earth is right around the corner! I'd love to help assist you with the Disneyland app before you arrive.

    Make sure once you have your Disneyland app open on your mobile device that you log into your account. From the menu screen (the lower right icon with three horizontal lines), select "Tickets and Passes." If you do not see your tickets here, select the blue "+" symbol in the upper right hand corner and then "Link Tickets & Passes." You can then input your ticket manually or scan the bar code on the back of your ticket. You are more than welcome to link your ticket to multiple app accounts so that family and friends can easily make plans with you using Disney MaxPass. It also helps when I link my entire family on my app for ease of entering the park gates each morning. I can just swipe through my family's tickets and have them scanned on one device versus taking out multiple paper tickets. I hope this helps!

    I just love the convenience of the Disneyland app during my whole trip. The app tells you real-time attraction wait times and Character locations for ease of planning on-the-go. My favorite feature, though, is Mobile Food Ordering. This allows you to order and pay for food and beverages at select Quick Service locations in the parks so you can bypass the lines. This feature has saved us SO much time and is perfect for when we are having a craving we want satisfied ASAP!

    Please return if you have any other questions about planning your magical vacation. Have a Zip-a-Dee-Doo-Dah day!
    -Jennifer
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Meet the Panelist: Jennifer, New Mexico

Hi there!  I'm Jennifer from Albuquerque, New Mexico. I am a toddler mom, military wife, and dentist who is constantly inspired by Disney. One of my greatest pleasures is helping others experience the magic of a Disney vacation! I can't wait to answer your questions so that you can easily explore the worlds of yesterday, tomorrow, and fantasy at the Disneyland Resort. Learn More About Jennifer

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