Mom and daughter on Expedition Everest
  • On Jan 7, 2015
    Moira Asked

    Hi thank you to Jane for answering my last q about the my Disney experience app for iPhone . When I click on the link provided it says"not currently available in the uk store".Any suggestions? Not sure if this is something Disney is trying to fix

    Hello again Moira,
    This My Disney Experience Mobile App question provided me with quite the conundrum and it took me a wee while to figure out, but nothing could stand in the way of me accessing the little slice of Disney magic contained within my iPhone! 
    So I could understand the issue better I deleted My Disney Experience Mobile App from my own iPhone and that's where the fun began...
    As you'll know only too well, when I tried to re-install the App - up popped the message 'not currently available in the UK Store'.
    And here's how I over came it  - 
    Sign in to your Apple ID Account 
    Click on your name to access the drop down menu
    Click on - Account Info
    (you'll need to sign in again at this point)
    In the Apple ID Summary change your Country/Region to the USA
    then continue to follow all the prompts to complete the change; which is rather tricky!
    When the change is complete you should be able to finally go ahead and download the My Disney Experience Mobile App from the US Apple App Store. 
    It may also be helpful for you to know that after successfully re-installing the App (which thankfully still contained all my Disney Account information) I signed back into my Apple ID and changed the Country once again to the UK with no ill effects to the App at all; after which I put the kettle on and made myself a celebratory cup of tea. 
    As I mentioned before, it's possible to speak with Cast Members who have much better technical knowledge than I by calling free from the UK on 0800 16 90 749.
    Have a great Disney day. 
    ~ Jane 
thumbnail image for Jane

Meet the Panelist: Jane, United Kingdom

As the UK "Mum" on the Disney Parks Moms Panel I'm able to assist those lucky Guests visiting Walt Disney World Resort from the United Kingdom who generally enjoy a whole 2 week magical stay. The planning and organising of resorts, Advance Dining Reservations and extra pixie dusted holiday fun for solo travellers, large or small family groups is my absolute pleasure! Learn More About Jane

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