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Family planning a trip
  • On Jun 16, 2019
    Heather from NY Asked

    Hi! We're staying on property 60 days from now. I was able to book Fastpasses from Aug 16-19, but not on arrival date, the 15th. We check into hotel at 3pm on the 15th. Are we not allowed to go to the park before check in?

    Hi Heather,

    Isn't it SO EXCITING when you're finally able to make your FastPass+ selections! Your trip is getting REALLY close, and you'll be at "The Most Magical Place on Earth" before you know it, soaking up ALL of the magic and fun!

    I'm sorry to hear that you're having trouble making all of your FastPass+ selections. You are able to visit the theme parks on your arrival day, and you should have been able to make FastPass+ selections for that day! In fact, with online check-in, you don't even need to stop at your Disney Resort hotel before heading to the parks. You'll simply receive an email and/or text message with your room number once it's ready. Here's what I'm wondering...how many days of theme park tickets do you have? You'll only be able to make FastPass+ selections for the number of days that you have valid theme park tickets linked to your account. Is it possible that you're a day short? Or, my other thought is that tickets are date-based. If the ticket you purchased isn't valid until the 16th, you wouldn't be able to make FastPass+ plans on the 15th. If that's the case, Hakuna Matata...no worries. You can modify the start date online, through the My Disney Experience app, or by calling a Cast Member at (407) 566-4985.

    If neither of those are the issue, I'd suggest calling a Cast Member who specializes in FastPass+ and My Disney Experience at (407) 939-4357 and he or she would be happy to help you get everything straightened out.

    Thanks so much for visiting us at the Disney Parks Moms Panel, Heather, and please feel free to come see us again if you have any other questions as you're planning your trip. I hope that you have a truly magical vacation later this summer, and I'm sending some pixie dust that you find the perfect FastPass+ selections for your trip!

    Missy
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Meet the Panelist: Missy, Indiana

Hi!  I'm Missy, a homeschool mom and part-time music teacher from Indiana.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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