Family on Big Thunder Mountain
  • On Jun 2, 2017
    Scarlett Asked

    Had selected my 3 fast pass reservations at DHS. Later I decided to make changes. Now, only one FP reservation shows up on my account & when I try to select my 2 other it tells it will replace the only one I have, that I already chose from that group?

    Welcome to the Disney Parks, Scarlett!

    We’re so glad you stopped by! I’m sorry you are having a difficult time with your FastPass+ plans. I’m not quite sure what could be causing your hiccup, although I did hear recently of some updates that were causing some odd glitches with the My Disney Experience app. But I believe guests were able to update it and all was ok afterward.

    I would recommend checking for updates, restarting the app, even deleting it and re-downloading it to see if that helps. Don’t make any changes to your FastPass+ because if it’s a technical issue, they should still be there, even if you don’t see them. If none of these options fixes it, I recommend calling Disney’s Internet Help Desk at 407-939-7765 where a friendly and super helpful Cast Member will be able to access your account and hopefully provide you a fix!

    I hope this information is of help. Happy planning and see you real soon!

    Emille 
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Meet the Panelist: Emille, Florida

Hi! My name is Emille. I’m a mom of two and wife to a wonderful fellow Disney nerd! As a current Florida resident and Annual Passholder, I love being able to visit the Walt Disney World Resort frequently. When I’m not at the Parks, you can find me leading worship at my local church or traveling with a prison ministry I sing and speak for. I look forward to answering your questions and sharing some of my favorite tips to help you plan your next magical Walt Disney World vacation! Learn More About Emille

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