Father and Child on Seven Dwarfs Mine Train
  • On Sep 24, 2019
    Ted from NC Asked

    If a ride is broken down during my Fast Pass + window, is there a specific policy to make it up to me or does it tend to be situation specific?

    Hi Ted,

    Are you practically BURSTING with anticipation for your magical Walt Disney World Resort vacation!? In just a few short weeks all of your Disney dreams will come true and you'll make memories that you'll cherish for years to come! I'm so excited for you!

    If for some reason an attraction has to unexpectedly close during your FastPass+ window, you'll receive an email letting you know that the attraction isn't currently available. You'll then have the option of using that FastPass+ selection later in the day at that same attraction or at select other attractions within the same theme park (which will be listed in the email) at any point during the day. The great thing is, you'll have the flexibility to choose whatever works best for you! You'll also see your selection turn into a Multiple Experience FastPass+ selection within the My Disney Experience mobile app along with a flexible return window based on date, not time. So no worries, you won't lose the chance to feel like true Disney royalty and skip a standby line! If you happen to already be in line when the attraction closes, be sure to check with a Cast Member before you decide to leave the line about how to handle it since you will have already scanned your MagicBand or card to use your FastPass+ selection. They'll certainly take great care of you, though!
     
    Thanks so much for visiting us at the Disney Parks Moms Panel, Ted, and please let us know if we can help with anything else as you're thinking through the details of your trip. I hope that you have a truly magical vacation this fall!

    Missy
thumbnail image for Missy

Meet the Panelist: Missy, Indiana

Hi!  I'm Missy, a homeschool mom and part-time music teacher from Indiana.  With a husband and five kids, I understand what busy family life is all about and how important it is to get away and create magical moments with your loved ones.  I also believe planning is half the fun, so I'd be honored to help you plan your Walt Disney World Resort vacation! Learn More About Missy

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