Pluto with children on Main Street
  • On Jun 29, 2019
    Andrea from FL Asked

    Is there a way to retrieve Disney pictures (photopass) after expiration day? I totally missed the deadeline 

    Hi Andrea!
     
    Thanks for sending us your question about Disney PhotoPass and Memory Maker! I totally get you as the same thing has happened to me! I remember logging back on My Disney Experience only to see that my pictures were gone! 

    Do not worry! It should still be possible to restore your photos from your most recent trip to the Walt Disney World. All you need to do is call the Disney PhotoPass team at (407) 560-4300 and explain your problem to them. When this happened to me last April, they were very helpful and empathetic. They will ask you to provide your email address associated with your My Disney Experience account and the dates of your trip. They will usually grant you an extension period for you to be able to download your pictures and videos one more time. Remember that if you would like to add some borders and decorations, that will only be possible on an iOS-operated device such as an iPhone or an iPad. Edits from other devices cannot be made at this time. 

    I hope this information is helpful, Andrea. Please come back to the Disney Parks Moms Panel with more questions; Disney is our passion and we love to help! 

    See ya real soon!
    ~Desiree
     
thumbnail image for Desiree

Meet the Panelist: Desiree, Peru

Hi! I'm Desiree from Lima, Peru. My family will never ever tire of visiting the Most Magical Place on Earth, even if means traveling almost 3,000 miles to do so! My husband and I love to watch the fireworks with our kids, but the best magic happens when the grandparents come along and we all feel the same age in front of Cinderella Castle! I love giving tips about different types of resorts and traveling with multigenerational groups.
Learn More About Desiree

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