• On Sep 27, 2016
    Rachel from CA Asked

    I can renew my pass online but the rest of my family can not it says their passes have expired! We all got them on the same day! So now what is gonna happen?

    Welcome to the Disney Parks Moms Panel, Rachel.

    That's really strange you're able to renew your Annual Passport but your other family members can't. I'm not exactly sure the reasons for their inability to renew. However, I suggest contacting (714) 781-PASS and speaking with a Disney Cast Member so they can assist you.

    I'm sorry about the inconvenience, Rachel. I hope your family members will be able to resolve this issue soon. Please visit us on the Panel again if you have further questions.

    Have a magical day,
thumbnail image for Kiki

Meet the Panelist: Kiki, California

I am a wife and mother to 2 children, a 14 year old daughter and 9 year old son. I have always enjoyed going to Disneyland Resort as a child and now that I am a mother, I love watching my children experience Disneyland Resort through their eyes. It is a true delight seeing my daughter wear a ball gown walking side by side with Cinderella or my son jumping gleefully after he defeated Darth Maul in a light saber duel! Learn More About Kiki

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