Mom and Dad planning vacation
  • On Jul 17, 2018
    Joe from PA Asked

    how do i remove my disney experience and then sign back up again. it wont let me check anything because it still has the plans from the last time we went. thanks.

    Hi, there!

     Welcome to the Disney Parks Moms Panel, Joe. It's my pleasure to answer a question for a fellow Pennsylvanian!

     As someone who loves to plan, I absolutely adore My Disney Experience. I can keep my reservations and tickets in one place, connect my family and friends, customize our travel itinerary, and even view and download our Disney PhotoPass photos and videos! I'm sorry to hear your account is not cooperating. To delete your account, you will need to speak with a Cast Member directly. The request for an online account deletion has to be made over the phone, and it can take up to two weeks for the email associated with the previous account to be available to create a new account. I'm quite confident, however, that deleting your current account is a last resort. The My Disney Experience specialists will do everything they can to resolve the current issue you're having. They can be reached at (407) 939-4357. 

     Do be sure to download the My Disney Experience mobile app prior to your visit. Guests are now able to place mobile food and beverage orders at select Quick-Service dining locations, and I just love this new feature! It's super convenient and saves lots of precious time in the theme parks. On my family's most recent visit, we placed our mobile food and beverage orders while we waited in line for our favorite attractions. We were able to customize our order, and once we were finished riding, our order was ready for us. How easy is that?

     Thanks for stopping by, Joe. Please visit us again soon with any new questions you may have!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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