Mom and daughter on Expedition Everest
  • On May 23, 2015
    Thomas from PA Asked

    Hello! I read there is a Guest Assistance card for children with autism. What must I bring to the guest services? DO they need a doctor's note for verification? Also, must we do this at the start of our visit to a park or can it be anytime that day?

    Hello, Thomas!

    The Disability Assistance Service (DAS) provides a virtual wait time for an attraction for those who are unable to wait in the regular queue. The DAS must be requested in person from any theme park Guest Relations Lobby. You will not need to bring a doctor's note, but you will need to explain your child's needs so that the Cast Member can better assist your individual situation. Once a DAS is issued, there is a quick registration procedure that includes collecting basic information such as name, length of the stay, party size and taking a picture of the DAS recipient. It is important to note that the DAS is no longer in card form but is now electronically associated with all members of your party that have valid theme park ticket media (MagicBands or admission tickets). Just like your other FastPass+ experiences, any DAS return time can be found in your My Disney Experience account. 

    You might also find this resource for families, A Resource for Guests with Cognitive Disabilities including Autism Spectrum Disorder (ASD), helpful when planning your visit. Inside this booklet, you will find information about transportation, attraction accessibility and a chart that includes sensory information for each attraction at the four theme parks. You will also find suggestions and planning strategies to help your family can enjoy the theme parks and water parks. 

    I hope you find this information helpful, as you plan a magical visit with your family. Should you have more questions about the DAS process or other planning questions, please let me know. I'm happy to help!

    Have a magical day!

thumbnail image for Missy

Meet the Panelist: Missy, Texas

Hello, I’m Missy from Texas! I love all things Disney, especially the Walt Disney World Resort. Although we visit several times a year, there’s always something new to experience, making each vacation unique. As a mom to a son with special needs, I know the importance of cherishing every park visit and look forward to helping you plan magical moments for your family! Learn More About Missy

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