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  • On May 4, 2018
    Chris from OK Asked

    I have a question. When I go to our magic bands, I show quantity 4 for our family, but below that, there are only 3 of them showing active. I don't see my daughter's. We have customized the band for her as well, and shows on order qty, but not

    Hi Chris,

    Thanks for visiting Disney Parks Moms Panel with your question.

    Customizing MagicBands as part of Walt Disney World vacation planning is, for me, a fun step along the way to a magical stay. It's quick and convenient to choose your color and add a name to your band, yet I always find myself taking extra time to make choices. Do I want a red MagicBand this trip? Am I feeling more yellow? For my upcoming trip, I'm going with the Mickey Mouse MagicKeepers Lanyard Medal for a different experience. So many fun choices to make!

    Chris, I'm visualizing what you're seeing when you go to your My Disney Experience account to view your MagicBands. In my own view, I see the MagicBands I ordered and customized for upcoming trips in the "Your Orders" section. I am guessing that this is where you see your "Quantity: 4" for your family. Also in my view, I see all the MagicBands from previous trips in the "Select a MagicBand or Card to Manage Its Status" section. So here's my thinking. Is it possible you ordered your 4 MagicBands but not yet received them, and the 3 active MagicBands are from prior trips when your daughter did not have one? This is just a guess on my part trying to think through why you're seeing what you're seeing on your account page.

    Perhaps you're describing that you already have 4 active MagicBands but you are only seeing 3 of those MagicBands in your view of active MagicBands. If the situation is similar to this, or something else, my best suggestion is to contact the Walt Disney Internet Help Desk at (407) 939-4357 and they can assist you with MagicBand support.

    Enjoy your Disney!

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Meet the Panelist: Jerry, New Jersey

I’m a tech-workin’, beach-livin’, empty-nestin’ husband and Dad who lives the Disney Lifestyle and loves helping you plan your own Disney magic.  Learn More About Jerry

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