Family planning a trip
  • On Dec 30, 2018
    Kerry from Qld Asked

    I have purchased 4 tickets and linked them to my myDisney account and assigned them to my family members - one of them is showing as non transferable but they are all the same tickets - any ideas why this might be??

    Hi Kerry! Welcome to the Disney Parks Moms Panel!

    Oh boy! Your visit to the Walt Disney World Resort is SO close! You are all set with your tickets to the magic and I know that Mickey Mouse is excited to see you soon!

    I have actually had the same thing occur with my family's Walt Disney World Resort tickets before. Even though they were the same type of ticket and none of them had been used, one of them didn't give me the option to reassign the ticket.

    Tickets can be viewed on both a computer and the My Disney Experience mobile app. Sometimes, one will show an option or more detail than the other, so if you previously have viewed the tickets on your computer, try viewing them on the My Disney Experience mobile app on your phone instead (or vice versa). On the mobile app, after you are logged in, select "My Tickets" then swipe through all tickets linked to your account. Under each one you should see "Reassign Ticket." On your computer, select "My Plans" from the My Disney Experience drop-down menu, then click "Tickets & Memory Maker" under "My Plans, Reservations and Tickets." This will bring up everyone's tickets and again, should say "Reassign Ticket."

    If you are still having trouble on both devices, you will need to contact Disney directly for assistance. You can email them or call (407) 939-4357 for technical support.

    I hope you are able to get your tickets all straightened out quickly, Kerry! Please let us know if you have any other questions.

    Tabitha
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Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
Learn More About Tabitha

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