Minnie with little girls
  • On Jan 13, 2019
    Francine from KY Asked

    I purchased electronic tickets on the WDW website, but am staying at a Disney Springs Hilton Hotel. Where can I pick up my park ticket to use to get into the parks and for my fastpasses?

    Hey Francine!

    So happy to have you visit with us!

    Since you purchased your theme park tickets on the Walt Disney World website, they are already linked to your My Disney Experience account. Log into your account and click on "My Tickets". Also, you can use the My Disney Experience mobile app. You should see all of your purchased tickets there. Once you see that your park tickets are linked, you can begin making your FastPass+ selections. Since your arrival date is less than 30 days away, you'll be able to secure these now by using the mobile app or logging onto the website.

    If you didn't receive the Admission Cards in the mail after your online ticket purchase, you can stop by Guest Relations at the entrance of any Disney theme park. The Cast Member there will give you an Admission Card. Be sure to have your confirmation email or My Disney Experience app with you to confirm your purchase.

    Your Admission Card is just like a MagicBand. It stores your theme park tickets, FastPass+ selections, and PhotoPass pictures. 

    If you haven't been able to make your FastPass+ reservations in advance, you can still make them once you arrive inside the theme park. Each theme park has a FastPass+ kiosk and any Cast Member can direct to its location and assist you with making those selections.

    Have a magical time, Francine! If you have more questions, please stop by an visit with us again soon.

    Korliss
thumbnail image for Korliss

Meet the Panelist: Korliss, Alabama

My love for all things Disney developed at the age of three from my parents. Today, my Prince, Princess, husband, and extended family share my passion for Walt Disney World too. I am excited to share my passion with you, as I help you plan your next Disney vacation.  Learn More About Korliss

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