Mom and daughter on Expedition Everest
  • On Oct 1, 2013
    Pat from NE Asked

    I had pre-purchased a photo CD, but due to uncooperative weather (but still fun!) outdoor photopass photographers were hard to find & we have a limited number of photos in our account. Can I use the CD credit for photo books & single downloads ins

    Welcome to the Disney Parks Moms Panel Pat!

    I am sorry to hear that the weather did not cooperate with you but love your spirit and glad to hear you made the best of it! 

    I would contact Disney PhotoPass Guest Services to see what assistance they can offer you.  You can reach them at 407-560-4300 Monday - Saturday from 9:00 a.m. - 6:00 p.m. E.S.T.  They are closed on Sundays.  You can also email them at disneyphotopass_support@Disneyworld.com.  I've honestly had better success when I've called and its nice to have a live person on the phone in case I have any follow up questions.

    Make sure you call before you actually order the PhotoCD.  I know that you've pre-paid for it but their policy states that since its a personalized product they can't issue a refund on a disk unless its damaged during shipping or if there was a shipping error. If you haven't placed the actual order to ship the disk, you may have a better chance of them assisting you.  Be sure to have your pre-purchase confirmation number handy when you call.  I'll keep my fingers crossed that they can work something out for you!

    Wishing you minnie magical memories :-) Allison V.
thumbnail image for Allison

Meet the Panelist: Allison, Georgia

I'm a Disney-fanatic! I made my first trip to Disney World the year it opened and have grown up crazy for all things Disney. As the Mom of a son with Cerebral Palsy, I love providing recommendations for families traveling with a special needs member. Learn More About Allison

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