large family coming out of Cinderella Castle
  • On Apr 1, 2018
    Jasmine from VA Asked

    I pre-purchased memory maker and linked it to our vacation but all our photos are still showing the watermark. When it says activate photos in the app it looks like it’s asking me to purchase memory maker again. How do we access our non-watermarked photos?

    Hi Jasmine! Welcome to the Disney Parks Moms Panel!

    I'm so happy to hear that you pre-purchased Memory Maker! I traveled to the Walt Disney World Resort many times without Memory Maker, but decided to finally try it a couple of years ago. When I came home from my vacation and saw that I had hundreds of incredible PhotoPass pictures that included our entire family and countless memories, I was hooked! I haven't been on a Walt Disney World Resort vacation without it since then.

    I remember seeing the watermark on the photos the first time I had Memory Maker and being confused as well. For me, simply selecting to activate the photos worked to remove the watermark, without having to purchase Memory Maker again. This should work the same for you as long as Memory Maker is linked to your My Disney Experience account. If you activate the photos and it still gives you issues, try calling Disney directly at (407) 939-4357 and speaking with a Cast Member.

    I hope this helps and you can begin downloading your PhotoPass pictures right away! Please visit us again with any other questions you may have!

    Tabitha
thumbnail image for Tabitha

Meet the Panelist: Tabitha, Tennessee

Hello all! I'm a happily married, proud mom to two young children, and I love to plan trips to Walt Disney World Resort. One of my favorite things about taking a Disney Parks vacation is that there is always something new and wonderful to discover, no matter if this is your first trip or if you visit multiple times per year. I'm excited to help you plan your next adventure!
Learn More About Tabitha

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