disabled girl with family and Cinderella
  • On Jul 21, 2017
    Patricia from NJ Asked

    We are planning a family vacation to WDW in April 2018 My granddaughter has Down Syndrome. I've been told that WDW has a program that allows families with disabled children to avoid waiting in long lines. Please advise if this is true

    Hi Patricia ~

    As the Mom of a special needs child, I love that you're planning ahead!

    When you arrive at the first theme park during your visit, go to Guest Relations and speak with a Cast Member regarding your granddaughter's specific needs. You will not need to bring any documentation. After speaking with a Cast Member, they may issue your granddaughter Disability Access Service (DAS). DAS is designed to assist Guests who are unable to wait in a standard queue for medical reasons including those that are not apparent.

    If DAS will be the best option for your granddaughter, the Cast Member will take her photo for DAS and have an adult sign for DAS. DAS will be linked to your granddaughter's MagicBand. They will need to link everyone's MagicBand in your party as well so that you can all enter an attraction with your granddaughter.

    Once you obtain DAS, you can go to an attraction and see a Cast Member at the entrance to get a return time to come back and enter the Disney FastPass+ service queue. Your granddaughter's return time will show up in your My Disney Experience so be sure to download the My Disney Experience mobile app prior to your trip. You can only obtain a DAS return time for one attraction at a time but you can get another DAS return time as soon as your granddaughter has enjoyed the attraction. DAS can be used in addition to your granddaughter's Disney FastPass+ service selections.

    Please let me know if you have any additional questions. I'm hEAR for you!

    Wishing you minnie magical memories :-) Allison V.
thumbnail image for Allison

Meet the Panelist: Allison, Georgia

I'm a Disney-fanatic! I made my first trip to Disney World the year it opened and have grown up crazy for all things Disney. As the Mom of a son with Cerebral Palsy, I love providing recommendations for families traveling with a special needs member. Learn More About Allison

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