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  • On Apr 6, 2018
    Amy from MI Asked

    I am planning a Disney trip in June and have already loaded the My Disney App months ago. In the app, when I go to tickets it is only showing myself and one of my daughters. My other daughter is not listed. Why is this?

    Hi Amy,

    Welcome back to the Disney Parks Moms Panel! I am so glad that you are using the My Disney Experience Mobile App. It certainly makes life easier when we are in the theme parks!

    If you have not done so already, try pulling up your account from the web (not using the app). Login to My Disney Experience and check to see if you can see all of your tickets. If it is not showing through the standard internet view either, you may have a problem. Have you tried to manually re-link the ticket? If you go to My Reservations and Tickets, you can Link Tickets.

    If you have tried manually linking the ticket and it still does not appear in My Disney Experience, I suggest that you contact Website Support at 407-939-4357. The cast members have always been super helpful when I have experienced technical glitches. You definitely want the ticket issue resolved before it is time to make your Fast Pass+ selections!

    Amy, I trust that you are ready to make your Fast Pass+ selections! Be sure to check the height requirements for each attraction before you create that Fast Pass+ priority list. Check out this prior answer from a fellow Disney Parks Moms Panelist for some guidance on Fast Pass+ tiers! As always, Fast Pass+ tiers can change with the opening of new lands and attractions. 

    In the meantime, I hope you have made advanced dining reservations for a few character meals. Our girls still love Cinderella's Happily Ever After Dinner at 1900 Park Fare, Chef Mickey's and The Crystal Palace.

    Magic, memories and Minnie Mouse hugs,
    Donyell

thumbnail image for Donyell

Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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