Couple on Dumbo
  • On Mar 16, 2017
    Hannah from west midlands Asked

    Plan mine & partners FP.Its bit early just see if it worked. On FP it said these guests have admission & may continue(me).But wouldn't let my partners. Both tickets are linked. He is on my F&F list. I'm assigned to MM too. Whats wrong

    Hi Hannah,

    Welcome back to the Disney Parks Moms Panel! I am delighted that you brought another question to us.

    It sounds like both tickets may be linked to your profile. Be sure you have created a guest profile for your partner. It sounds like you have already done that. Then be sure that his ticket is linked to his profile. Otherwise, the system thinks both tickets are assigned to you. You can check this by going to your My Disney Experience Account and clicking on "My Reservations and Tickets." Underneath each ticket number, there is the name of the person to whom it has been assigned. There should also be a link that says "Reassign Ticket." Use this link to reassign the ticket to your partner if it is currently not assigned to him.

    If you continue to have problems, call Guest Services at 407-939-5277. A cast member will be able to pull up your reservation and help identify the problem. We do not have access to guests' accounts so I am unable to see what may be happening with your specific reservation.

    It sounds like you are busy planning! Please let us know how else we might assist you.

    Sending pixie dust your way hoping you have a magical time!

    -Donyell

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Meet the Panelist: Donyell, North Carolina

Hello from North Carolina! I am a mom of twin girls, wife, and university professor who has been inspired by the creativity of Disney for a lifetime. Since my first Disney visit when I was 12-years-old, I have been drawn to the adventures crafted by Disney Imagineers. Planning Disney vacations helps connect me to families who will find in Disney the kind of joy my family has experienced over the years. Allow me to help you map your own Disney journey so that you, too can create the memories of a lifetime! Learn More About Donyell

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