Teens Taking Selfie with Donald Duck
  • On Jan 26, 2020
    Ann from CA Asked

    I have 18 photos on my photo pass app and have linked them to my max pass/annual pass, but they do not download and all still have the disney photopass superimposed over them. How do I get my free photos downloaded to my phone. They expire on the 28th.

    Hiya, Ann! 

    I'm sorry you are having trouble saving your Disneyland Resort memories. It seems that something hasn't gone correctly with linking all of the necessary pieces with your Disneyland Resort account. I recommend starting with logging in to view your linked Annual Passports. If your Annual Passport shows up as a "Shared Passport" rather than one of "My Annual Passports," it may be that your Passport is linked with a different account or needs to be removed and re-linked with your account, indicating yourself as the primary holder of the Passport. If after logging in to the same account that shows your Disneyland Resort Annual Passport and attempting to link your photos online you are still having trouble seeing or downloading the photos, I recommend giving the Disneyland Resort PhotoPass team a call at (714) 520-7106. You may also choose to send them an email. In a bind, you may also consider purchasing an expiration extension to hold on to your photos before they disappear.

    Our family's Disney PhotoPass photos are precious reminders of magical experiences at the Disneyland Resort. From photos taken on select attractions to photos after a visit to the Bibbidi Bobbidi Boutique at the Disneyland Resort, and from photos at Character Dining experiences to fun family photos around the parks, these memories line the walls of our home and make me smile every time that I see them.

    I hope you find a way to hold on to your magical memories, Ann. Thanks for stopping by the Disney Parks Moms Panel. Please come again if you have any additional questions.

    ~Tony
thumbnail image for Tony

Meet the Panelist: Tony, Utah

Coming to you from the Beehive State, I’m a Disney-loving dad and husband, buzzing with excitement to share advice and tips for making your Disneyland Resort vacation as magical as possible! With over 30 years of experience visiting the Disneyland Resort, I’m excited to help you discover the magic of the “Happiest Place on Earth!” Learn More About Tony

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