Mom and daughter on Expedition Everest
  • On Oct 14, 2013
    Heather from PA Asked

    Hello! In the past my mom has received a Guest Assistance Pass for multiple health issues. Her doctors have provided letters that we would take to guest services. What will she need to bring with the change in the process? Any info will be appreciated!

    Hi Heather!

    There have been several changes under the new system but as with the Guest Assistance Card, your Mom will not be required to provide any documentation to obtain a Disability Access Service (DAS) Card.

    For Guests who are unable to wait in a regular stand-by queue, they should go to Guest Relations to obtain a DAS. The Cast Members will ask your Mom a few questions so that they can best accommodate her needs. They will take her picture to go on the DAS and go over the terms and conditions. The process will take a few minutes but they will do their best to make it as quick as possible.

    Once she obtains a DAS, she can go to an attraction and see a CM at the entrance to get a return time to enter the FASTPASS (FP) or other alternate entrance if necessary. The Guest with the DAS will not need to be present to obtain the return time but must be present when their party enters the line and boards the attraction. The DAS differs from a FP because there is no window return time so there is no pressure to make it back to that attraction within a certain time frame.

    You can only obtain a return time for one attraction at a time but you can go and get another DAS return time for a different attraction as soon as you've finished. FP and FastPass+ can be used in addition to the DAS.

    Guests in wheelchairs or ECVs who are able to wait in standard queues where available, will not need a DAS Card. If there are queues that require Guests in wheelchairs or ECVs to enter through alternate queues, you can see a Cast Member (CM) at that attraction for assistance. They will give you a return time to come back to the attraction based on the current wait time.

    Here is a list of Frequently Asked Questions about the DAS that you may find helpful.

    Wishing you minnie magical memories :-) Allison V.
thumbnail image for Allison

Meet the Panelist: Allison, Georgia

I'm a Disney-fanatic! I made my first trip to Disney World the year it opened and have grown up crazy for all things Disney. As the Mom of a son with Cerebral Palsy, I love providing recommendations for families traveling with a special needs member. Learn More About Allison

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.