child with Mickey
  • On Sep 16, 2019
    Katie from IL Asked

    Onsite now, new “magic bookcase” (no manned photographer) at Town Hall Mickey gave us someone else’s photos rather than ours. What can we do?

    It's great to see you here today at the Disney Parks Moms Panel, Katie!

    I know you're on vacation right now so I'll get straight to the point and tell you that you can go to Guest Relations to get your Disney PhotoPass photos sorted out if the wrong ones have been loaded to your My Disney Experience account. If you're at Magic Kingdom Park right now I recommend going to City Hall, which is on the left-hand side as you enter the Theme Park after you cross under the Walt Disney World Railroad. In my experience, there can sometimes be a little bit of a mix up with other guests when you're using MagicBands to link your photos to your account, but Walt Disney World Resort has never lost one of my family's photos before and we've always been able to find the right ones. They will want to know where you took the photo, in your case it's Town Square Theater, and the approximate time you were there. The Cast Members at Guest Relations will be able to locate your photo and associate it with your My Disney Experience account, and it should show up there later that day.

    I hope this answers your question, Katie, and enjoy the rest of your magical vacation!

    Jessica
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Meet the Panelist: Jessica, Texas

I'm a personal stylist and I live in Texas with my husband and our two rescue animals. We are Disney-obsessed and love enjoying all the magic that's out there especially for grown-ups. In fact, we even opted-out of a tropical honeymoon to spend a blissful week at Walt Disney World instead! I'm thrilled to be on the Disney Parks Moms Panel and I'm excited to share everything I've learned from all of our trips and help you plan a memorable family vacation.  Learn More About Jessica

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