Family planning a trip
  • On Jan 17, 2019
    Ina from ON Asked

    I have one confirmation number for 7 people (2 adults, 4 children and 1 enfant). We have two rooms. When I try to link the hotel reservations I can only access myself, 2 children and 1 enfant. How do I link the 3 missing people in my party.

    Hi there, Ina!

    Welcome to the Disney Parks Moms Panel! I'm so glad that you stopped by with a question for us.

    I'm sure you're getting excited about your upcoming Walt Disney World Resort vacation! Linking your resort reservation to your My Disney Experience account is the first step in getting your plans in place before your trip. So I'm sorry to hear that you're having a hard time getting that done.

    It sounds like the other three people in your party could very well be linked to the reservation for your second room, and that may be why you're having trouble linking them. If that is the case, then you probably have another reservation number that also needs to be linked to your account. Even if this isn't the case, you're going to need to make a quick phone call for some assistance in order to get to the bottom of your issue. My suggestion would be to call the reservation line first and see if there is a second reservation number and if so, this should be an easy fix for you. If there isn't one, then you'll probably need some assistance from the technical support team, and the Cast Member assisting you should be able to transfer you to them.

    Hopefully this will help to get you on the way to finalizing your plans and again, thanks so much for stopping by with your question. If you think of anything else, please don't hesitate to let us know. Have a magical day!

    ~Carrie
thumbnail image for Carrie

Meet the Panelist: Carrie, Tennessee

Walt Disney World Resort is my happy place! If you happen to catch me when I'm not there, you'll find me planning my next trip because to me, dreaming of the next visit is half the fun. My children and I travel frequently as Disney Vacation Club members, and I would love to share some of the things that I've learned so that you can have the most magical vacation ever! Learn More About Carrie

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