• On Apr 7, 2012
    Rachel from WI Asked

    I have not recieved information/luggage tags from magical express, our trip is in 20 days. I have heard that itinerary comes 30 days before the departure date, should I be concerned? Also arrival/departure times (not dates)are incorrect online.

    Hi Rachel!

    In just 20 days you'll be creating Magical family memories at Walt Disney World! Hooray!

    Walt Disney World Travel Co. & Disney's Magical Express (if applicable), usually send their documentation packages out approximately 30-40 days prior to your arrival date, and you can expect to receive them three to four weeks prior to your vacation. There are two separate packages you should expect to receive if you are using Disney's Magical Express service from the Orlando Int'l Airport.

    If you reach 14 days prior to your travel date and have not yet received your package(s), definitely contact Walt Disney World and they will arrange to get everything out to you in plenty of time prior to your departure. Mishaps can occur in the mail system - but reprints are quickly arranged and will get out to you in a flash!

    If you're missing BOTH sets of travel documents, contact (407) W-DISNEY and a Cast Member will coordinate with Magical Express to arrange its delivery as well. Be sure to have your Resort Reservation number handy when you call.

    If you're only missing your Magical Express luggage stickers and motor coach transportation vouchers, contact them directly at 1-866-599-0951 and they'll quickly get a new set of documents out to you.

    As for the Magical Express information online on your profile, don't worry at all about times showing. As long as you see that you do have DME service and it shows your airline and flight numbers, that's the important part. The time on your profile will always say 12:00 for arrival and departure (it doesn't ever show the precise flight time since these can change).

    Wishing you a Magical vacation Rachel!

thumbnail image for Kirsten

Meet the Panelist: Kirsten, Ontario

I'm a Canadian stay at home mom with 2 great kids. I've loved Walt Disney World since my own first trip at age 7. Now, my husband and I enjoy creating Disney vacation experiences with our children as often as possible. Each new visit is unique and Magical! Learn More About Kirsten

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