• On Nov 22, 2016
    Shannon from CA Asked

    I am not able to download the My Disney Experience app on my phone. I can how ever access the web page. Will I be able to use the web site in parks to make fastpass+ reservations?

    Hey, Shannon! Thanks for stopping by with this really great question. I am sorry you are not able to use the My Disney Experience app, but I have great news for you. You are absolutely able to access and use the main Walt Disney World Resort web page while in the parks. When you need to access, modify, or make FastPass+ selections, just load the page and click to open the main menu. Under the My Disney Experience header, you will find the FastPass+ section. While at the Resort, you are welcome to do this while utilizing the complimentary Guest WiFi where available. There are also FastPass+ kiosks inside each park that can be used if you are having difficulty completing your selections on your phone.

    Shannon, have you made your initial FastPass+ selections yet? I would like to encourage you to do so for a better selection. In my experience, the selection has occasionally been limited on the day of my visits to the parks. If you are staying at a Walt Disney World Resort hotel, you can begin making these selections 60 days in advance of check-in. If you are not staying on-property, then you can make these selections 30 days in advance of each day you plan to visit a theme park. At this time, Guests can make up to three FastPass+ selections for each day, but do have the option to add more, one at a time and subject to availability, once those three have been used or their time has expired.

    I hope you have a wonderful visit to the place where magic is endless! Please let us know if you have any other questions as you continue to plan your trip.

    Brandy B.
thumbnail image for Brandy

Meet the Panelist: Brandy, South Carolina

Hi, I'm Brandy, a speech pathologist and busy driver of daughters to marching band and dance events. My Annual Pass is used often to check out new Disney must-dos and resort changes. I enjoy giving advice about itinerary and FastPass+ planning, Epcot's fantastic festivals, Memory Maker, and transportation at the Resort. The time I spend at Walt Disney World Resort is distinctive because it is the one place I can forget other responsibilities and focus on having the time of my life with my family!

Learn More About Brandy

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