Family planning a trip
  • On Sep 23, 2018
    Brandon from PA Asked

    My mother in-law booked one room under her name and one under mine, but is has the same confirmation number. Couldn’t seem to get anything link to mde. Do I use her last name when trying to link my reservation? The reservation was made through a 3rd party

    Welcome to the Disney Parks Moms Panel, Brandon! I’m sorry to hear you are having trouble linking up your reservation! I had an issue once with a third party Resort reservation but it only took a step or two to get everything fixed up nicely.

    Yes, whoever was the reservation head (name on the reservation) may be the name that you need to try and link up. As you sit down to log on to My Disney Experience, the first thing I would do is to contact your Travel Agent or third party to make sure the names and numbers are correct. If they are, and they are still not linking up property, you’ll want to contact the Internet Help Desk for My Disney Experience. You can speak with a Cast Member at (407) 939-4357 to get help in linking up the reservation. If all else fails, a Cast Member may be able to look you up in the reservations system, though if you booked with a third party, they will be the only ones that can make changes to the reservation.

    If I can help you sort through Resort Amenities or recreation options, please let me know. There are tons of activities that are considered hidden gems for guests to enjoy. I’ll see ya’ real soon! ~ Lindsey P.
thumbnail image for Lindsey

Meet the Panelist: Lindsey, Georgia

Hey, y'all! I'm Lindsey, a social media-savvy gal that wears her #Disneyside on her sleeve (along with her trading pin collection!). I'm proud to say that my husband and our two Mouseketeers share my love for the Walt Disney World Resort and all it's magic, so get ready to ask me about new things to see and do on your vacation. I particularly love sharing off-the-beaten-path activities and always encourage visitors to try something new on each trip. Adventure is out there! Learn More About Lindsey

Related Video

  • thumbnail image for Disney Parks Moms Panel Quick Tip | My Disney Experience App

Didn't find what you were looking for?

To submit your question, please sign in now if you have not already done so.

Ask a QuestionOpens the Ask a Question dialog box.
x

Update Browser

For a better experience browsing this website, please download an updated version of Internet Explorer.


Or you can continue browsing without updating.