A Ride in the Teacups
  • On Dec 20, 2018
    Carmen from CA Asked

    I missed a payment on my annual passport may I still enter once my payment is up to date ?

    Hello there, Carmen!

    Welcome, and thanks so much for sending your question to the Disney Parks Moms Panel. I’m glad to hear you invested in an Annual Passport, and I hope you’ve enjoyed many magical theme park visits, as well as all the valuable benefits that come along with being a Passholder at the Disneyland Resort

    You’re unable to gain admission to Disneyland Park and Disney California Adventure Park if there is a past-due monthly payment on your account. However, the good news is that once you bring your Annual Passport payments up to date, it will be reactivated so you may enter the theme parks again! If you would like to make a payment, check your balance, or provide a new credit or debit card number, please call Annual Passport Monthly Payments Guest Services at (800) 410-4656. A Cast Member will be available to help you from 8:00 a.m. to 8:00 p.m. Monday through Friday.

    I hope this answers your question and that your next pixie-dusted adventure at the Happiest Place on Earth is just around the corner, Carmen! Please don’t hesitate to visit us again if there is any other information you need.

    Wishing you magic,
    Courtney
thumbnail image for Courtney

Meet the Panelist: Courtney, California

I'm a lifelong Californian who's been making magical memories at the Happiest Place on Earth since I was a little girl! Now that I'm the mom of a spirited son and daughter, I love seeing the Disneyland Resort through their young eyes. Our family is perpetually planning our next Disney Parks adventure, and I'm excited to help make your dream vacation a pixie-dusted reality too! Learn More About Courtney

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