Crocodile Topiary at Epcot International Flower & Garden Festival
  • On Mar 15, 2019
    Lenzie from OH Asked

    I have made reservations at shades of green hotel for November, when I put in my confirmation number for my Disney experience app it says it can’t find my reservations. What do I do?

    Hi Lenzie,
    Welcome to the Disney Parks Moms Panel and thanks for stopping by with your question!

    I love the incredible discounts and deals that Walt Disney World offers military families-everything from Military Promotional Park tickets to discounts on Memory Maker to resort hotel discounts, Disney has it covered for our families in the military.

    I have a couple of thoughts about your upcoming visit to the Walt Disney World Resort regarding linking your Shades of Green confirmation number to My Disney Experience.  My first thought is maybe it takes a day or two for the Shades of Green system to hook up with the Disney resort system.  I have had this happen in the past and it can take a few days for it to work.  If you're trying to link it using the mobile app, I suggest trying it from a desktop computer, as sometimes that will work.

    My second thought is that if your Shades of Green confirmation number doesn't link up after a few days, give the friendly Cast Members at My Disney Experience a call to ensure that your reservation is linked.  You don't want to miss out on your early FastPass+ selection window (you can reserve at 60 days prior to your arrival).

    Lenzie, please come back and see us if you have any additional questions.

    Best Wishes,
    Amy S.
thumbnail image for Amy

Meet the Panelist: Amy, Florida

I’ve grown up in Central Florida and have been visiting Disney Parks for over 30 years. Now that I’m a mom myself of a blended family with four kids, I love sharing Disney’s year-round special events with my family. Some of our favorite events are the Flower and Garden Festival, Epcot's International Food and Wine Festival and Mickey’s Not So Scary Halloween Party. Let me help you plan something extraordinary for your next Disney Parks vacation! Learn More About Amy

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