large family coming out of Cinderella Castle
  • On Mar 21, 2019
    Audrey from AR Asked

    I have made reservations for my husband and myself along with my daughter and her family. I have entered both reservations in mydisneyexperience. I cannot access my daughters info to customize bands. How do I handle both reservations?

    Hi, there!

     Audrey, I'm so excited to hear you're planning a multi-generational visit to the Walt Disney World Resort. You're sure to have a Grand Adventure!

     My Disney Experience is such a handy tool while you're planning your vacation. I love that I can use it to keep all my plans in one place! Since you made reservations for two rooms, you'll have access to the reservation information for each room. However, since your daughter is listed on a separate reservation, she'll need to create a My Disney Experience account for herself in order to manage the details of her family's reservation, including creating a pin code for purchases and customizing MagicBands. As long as everyone listed on both reservations is linked through Family & Friends, you'll be able to make dining reservations and select FastPass+ experiences for the entire party. 

     Audrey, if you are having any trouble at all with My Disney Experience, I recommend calling a friendly Cast Member at (407) 939-4357. My in-laws once treated my family to a Walt Disney World Resort vacation. I had some difficulty linking everyone through Family & Friends, but a Cast Member was able to assist me quickly over the phone!

     Thanks for stopping by the Disney Parks Moms Panel. Please visit us again soon with any new questions you may have!

    Ashley
thumbnail image for Ashley

Meet the Panelist: Ashley, Pennsylvania

Hi, there! I'm Ashley, and I have been a fan of all things Disney for as long as I can remember. My family and I enjoy sprinkling Disney magic into our everyday lives, but we most love making memories together on a Walt Disney World Resort vacation! The unique entertainment, fantastic dining, and incredible attractions completely immerse our family in the magic of Disney storytelling and keep us coming back to "The Most Magical Place on Earth" year after year.  Learn More About Ashley

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