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  • On May 9, 2015
    John from WI Asked

    Made 2 reservations on the same day; for one of them we got the Incredibles booklet with personalized info. But we haven't received anything for the other separate reservation. Should I be worried? Does everyone get these or just randomly?thanks!

    Hi John,

    Welcome to the Disney Parks Moms Panel and thank you for your question!

    Normally, the lead Guest for all Walt Disney World Resort Hotel reservations will receive a “welcome” package (or, as you called it the “Incredibles booklet”) in the weeks after the reservation is made. However, if you haven’t received the booklet, that doesn’t mean that your reservation doesn’t exist! Please check to make sure that your reservation details appear in your My Disney Experience account. If they aren’t there, then I would contact Walt Disney World Resort in order to try to track down your reservation and make sure it’s in the system. 

    I hope my answer helps resolve your issue and please don’t hesitate to come back and visit us if you have any other questions!

    Have a Magical Day,

    Lynne
thumbnail image for Lynne

Meet the Panelist: Lynne, Quebec

Hi, I’m Lynne from Montreal, Quebec, Canada! I’m a working mom who enjoys snuggles with my son and my husband, who has been my sweetheart since 1997. We’ve been lucky enough to experience several milestones in Walt Disney World, including our wedding and honeymoon in 2009. As Disney Vacation Club members, we often plan trips for large, and sometimes even multi-generational, groups to come and enjoy the fun with us. Learn More About Lynne

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