• On Nov 10, 2016
    Kate from FL Asked

    I made the mistake of buying the wrong person an annual pass is there any way I could change the name on the annual pass, I am the one who is paying for the card so instead of canceling it I was wondering if I could just give it to the right person

    Hi Kate, 

    Welcome to the Disney Parks Moms Panel and thank you for asking us a question!

    I’ll admit it - I’ve goofed before and assigned the wrong Theme Park Ticket to the wrong person’s My Disney Experience account. While I wasn’t able to fix it online, when I contacted Walt Disney World Resort,they were able to sort out the situation for me and get the ticket assigned to the correct person. From what I understand, provided that the other person to whom the Annual Pass is currently linked hasn’t used it yet to enter a Walt Disney World Resort Theme Park, you should be able to have Guest Services fix the situation for you by using the contact information contained in the link I’ve provided above. 

    Please don’t hesitate to come back and see us if you have any other questions. 

    Have a Magical Day, 

    Lynne
thumbnail image for Lynne

Meet the Panelist: Lynne, Quebec

Hi, I’m Lynne from Montreal, Quebec, Canada! I’m a working mom who enjoys snuggles with my son and my husband, who has been my sweetheart since 1997. We’ve been lucky enough to experience several milestones in Walt Disney World, including our wedding and honeymoon in 2009. As Disney Vacation Club members, we often plan trips for large, and sometimes even multi-generational, groups to come and enjoy the fun with us. Learn More About Lynne

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