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  • On Jan 3, 2019
    Chantal from ON Asked

    How do you link your e-ticket (barcode confirmation number) to the Disney app so that I can reserve my fast passes? I have tried to scan the barcode but it fails every time.

    Hi Chantal,

    Welcome to the Disney Parks Moms Panel, and thank you for your question. FastPass+ selection time means you’ll be in Walt Disney World super soon, and I’m so excited for you!

    I know exactly what you’re talking about, because I have trouble with those pesky barcodes too. When using the My Disney Experience mobile app, you’ll select “My Tickets,” and then “Link Tickets & Passes.” On the “Link to Account” screen that comes next, there’s an option to “Scan Code,” using your phone to scan the barcode on your ticket, or you’ll see above it “Enter the ID code.” This option allows you to enter the number on the barcode manually – and this always works for me. The app will walk you through this process step-by-step, but should you encounter any trouble, give a call to the fantastic My Disney Experience Support Cast Members at (407) 939-4357. They have always been able to help me get set up so I can get on to the fun stuff!

    Troubleshooting tip: have you tried logging out of the app and back in again, and then trying again? I’ve also been told by Cast Members that sometimes you need to ensure you’re running the most updated version of the app, or even sometimes uninstall the app and reinstall it again. Sometimes Stitch runs around in there and makes a mess, and these tips can help things go more smoothly.

    Good luck, Chantal! I hope you get your tickets linked easily and that your FastPass+ selection process is full of pixie dust. You’re in the home stretch now, and your pals over here on the Moms Panel are here if you need us, so come on back if we can help in any way.

    Wishing you a magical vacation,
thumbnail image for Robyn

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks. Learn More About Robyn

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