Mom And Son Spaceship Earth
  • On Jul 25, 2014
    Charmaine from ON Asked

    I know living in Canada my bands won't be shipped but how do I pick them out before I get to the resort? When I try, I get an error message that says they can't complete the process. I really don't want a plain gray band.

    Hi Charmaine:

    Thanks for sending another question to the Disney Parks Moms Panel.  I am sorry you have not yet been able to customize your MagicBands.  Guests staying at a Walt Disney World Resort are able to customize their MagicBands prior to arrival.  Even though you are visiting from Canada, you should be able to customize your MagicBands and they will be waiting for you at your Walt Disney World Resort.  When you go into the MagicBands and Tickets tab of My Disney Experience, you will need to confirm your shipping address, even though they will be waiting for you at your Resort.  From there, you should see another screen with all of your MagicBands for you to customize.  If it still doesn't work, I would call (407) 939-4357 to speak to a Cast Member about why you are unable to customize your MagicBands.  Please make sure to do this at least a month in advance, as MagicBands need to be customized one month prior to arrival.  

    I hope you are able to customize your MagicBands in time for your vacation Charmaine.  Please let me know if you have any other questions, I would be happy to help.  

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Meet the Panelist: Stephanie, Ontario

I'm a Canadian mom with so many wonderful memories at Walt Disney World Resort!  I would love to use my experience in  traveling with toddlers, children, tweens and guests with limited mobility to help others experience all the magic Disney has to offer. Learn More About Stephanie

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