Family checking in at Art of Animation
  • On Jun 27, 2020
    Claudia from TX Asked

    Do you know what happens to hotel reservations booked through a third party if the resort reserved isn’t open on the dates for scheduled trip?

    Hello Claudia!

    Welcome to the Disney Parks Moms Panel with a great question!

    I must admit that I can hardly wait to return to the Walt Disney World Resort! I really miss being “home”, so going back to the magic will be truly special. 

    Claudia, upon reopening, theme parks, restaurants, attractions, experiences and other offerings may be modified, limited in capacity and subject to limited availability and closure, including Disney Resort hotels. Although some Disney Resort hotels are already open, others are scheduled to open at a later date while others are not, at this time, scheduled for reopening. Guests are advised to contact Disney for assistance with existing reservations at a Disney Resort hotel that will not be open during their travel dates. Since I did not book through Disney directly, I am going to share my recent experience.

    The first thing I did was contact Disney Resort Hotel Reservations at (407) 939-1936 and provide the hotel reservation number listed on My Disney Experience. I was told that I would have to contact the third party booking website to request assistance with modifications. The Cast Member who spoke with me on the phone was very kind and even noted on my reservation that I intended to keep it, so I recommend calling to put in the same request. If you made your reservation through a travel professional, you should contact them to assist you with modifications. I still have not heard back, but I was told that I should have an answer up to 7 business days.

    I hope this helps you while planning! Please, stop by once again real soon if you have additional questions. 

    Best magical wishes,
    Thiana
thumbnail image for Thiana

Meet the Panelist: Thiana, Brazil

My name is Thiana and I am a German-Brazilian university professor and sworn translator from beautiful Brazil. I am happily married to my prince charming and the proud mother of two lovely princesses. When I am not busy with work or family, you can catch me reading, running, listening to music, or planning our next Walt Disney World Resort visit. I hope to help you plan a magical Disney vacation that will be filled with wonderful memories.

Learn More About Thiana

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