Mom and daughter on Expedition Everest
  • On Dec 20, 2012
    Suzanne from ON Asked

    Hi Kirsten E.! I am a fellow Canuck and think your doing a great job! Do you have a phone number for ordering park merchandise once we arrive back home? Do you know if we have to pay duty on anything we order? Thanks

    Hello to a fellow Ontarian and Canuck!

    Thanks for the sweet kudos Suzanne! You're so kind!
    I love doing what I do, and I'm thrilled and feel privileged to be able to assist great Guests like yourself!

    You can indeed order Park Merchandise after you've returned home. The best way to do so, is to contact a Cast Member at Merchandise Guest Services. They'll be able to check their computer inventory system and advise you on availability, pricing and shipping for the item(s) you seek!

    Simply call 1-877-560-6477 and speak with a Cast Member. Alternatively, you may also email them at merchandiseguestservices@disney.go.com

    Duty and taxes are generally based on the value of your order and type of items ordered. Duty rate percentages do vary and can be found online on Canadian government websites. With the Canadian Dollar being so close to par, and duty rates being reasonably low, I've never found this to be much of a problem. Unfortunately, this information can't be fully determined until the shipping agent arrives at your door with your order!

    I hope this information is helpful to you Suzanne! Best of luck in tracking down the special item(s) that you seek!

    Thanks so much for visiting the Moms Panel with your great question - and have a Magical day!

    Kirsten
thumbnail image for Kirsten

Meet the Panelist: Kirsten, Ontario

I'm a Canadian stay at home mom with 2 great kids. I've loved Walt Disney World since my own first trip at age 7. Now, my husband and I enjoy creating Disney vacation experiences with our children as often as possible. Each new visit is unique and Magical! Learn More About Kirsten

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