• On Jul 11, 2016
    Lisa from MO Asked

    I have an "invisible illness", so it's not apparent to others that I am actually disabled. Will I need to bring a letter from my physician stating that I am eligible to use a guest assistance pass? If so what information should it include?

    Hello, Lisa!

    The Disability Assistance Service (DAS)  is designed for those who are unable to wait in traditional queues due to their disability, even those Guests with invisible disabilities. This service allows the recipient (and up to 5 Guests) to wait in an alternate area and provides a virtual wait time. You can use this time to experience another attraction, enjoy lunch at a quick-service or table- service venue, do some shopping or just rest in the shade. 

    Although a doctor's note is not needed when requesting DAS, you will need to be ready to discuss specific accommodations you need due to your situation. For example, when I request DAS for my son (at any theme park Guest Relations Lobby), I let the Cast Member know that he needs additional time to board attraction vehicles and uses his push stroller as a wheelchair. I have found that Cast Members find it helpful for me to be as specific as possible about my son's needs, more than focusing on medical terms and his diagnosis. Cast Members are very knowledgeable and are eager to help you enjoy your days in the theme parks.

    I hope this helps, and you have a magical trip making lots of memories with your family, Lisa. Please let me know if you have additional questions about DAS as you continue to plan your visit.

    Happy Planning!

    Missy
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Meet the Panelist: Missy, Texas

Hello, I’m Missy from Texas! I love all things Disney, especially the Walt Disney World Resort. Although we visit several times a year, there’s always something new to experience, making each vacation unique. As a mom to a son with special needs, I know the importance of cherishing every park visit and look forward to helping you plan magical moments for your family! Learn More About Missy

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