Mom And Daughter Resort Room
  • On Aug 23, 2015
    Trudi from UK Asked

    I'm trying to customise our magic bands as I believe we can pre select our colours with our names on but it asks for address which I live in the UK so it states we shall collect from our hotel upon arrival but I can't update or customise them still help, x

    Greetings, Trudi!

    Thanks for stopping by the Disney Parks Moms Panel with your question. I'm happy to provide what little information I can for you!

    As a Walt Disney World Resort Guest, you absolutely should be able to customize your MagicBands prior to your upcoming vacation. I am so terribly sorry that you are having trouble with the website. I would suggest that you first try logging out of My Disney Experience and then log back in and try starting the process again. If this doesn't work, then unfortunately a phone call may be necessary. The good news is that the Cast Members at Website Support are extremely knowledgeable and helpful and will most likely help you fix the problem in no time! The number to call for UK Guests is 0800 16 90 749.

    I hope this helps and if you have any other questions, just let us know. Happy planning!

    ~Carrie
thumbnail image for Carrie

Meet the Panelist: Carrie, Tennessee

Walt Disney World Resort is my happy place! If you happen to catch me when I'm not there, you'll find me planning my next trip because to me, dreaming of the next visit is half the fun. My children and I travel frequently as Disney Vacation Club members, and I would love to share some of the things that I've learned so that you can have the most magical vacation ever! Learn More About Carrie

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